Privacy Policy

Who we are

This website, acepools.co.uk, is run by Ace Pools, 48 The Valley, Comberton, Cambridgeshire CB23 7DF. If you have any questions about this policy or your information, email info@acepools.co.uk or call 07724 546 003.

What we collect

When you send a quote request we collect what you enter in the form: your name, email address, phone number, the address of the property, the type of project, your preferred timescale and budget, and any message you write.

You can browse the site without giving us any personal information. The site has no user accounts or comments.

How we use it

We use your details only to reply to your enquiry, arrange a site visit and prepare a quotation. We do not sell your information or pass it to anyone for marketing.

Who processes it for us

• Web3Forms delivers the quote form to our email inbox.
• Netlify hosts this website and keeps standard server logs, which include IP addresses.

If you contact us through WhatsApp, Facebook or Instagram, those services handle your messages under their own privacy policies.

How long we keep it

We keep enquiries for as long as we need them to respond to you and to manage any work that follows. Ask us to delete your details at any time and we will, unless we have to keep them for legal or accounting reasons.

Your rights

Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Contact us using the details above. If you are unhappy with our response you can complain to the Information Commissioner’s Office at ico.org.uk.